FAQs

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I’m not requested to provide any document. What might be happening?
If you are not requested to provide any document when you access the Coordination module in the My Documents -> Company Documents menu, it may be due to ...
Mon, 21 Feb, 2022 at 11:29 AM
My customer does not appear in the application
If once you log into the application you do not see the hiring company, this may be for one of two reasons:     The user name you are using is not the ...
Mon, 21 Feb, 2022 at 11:29 AM
Message from CTAIMACAE: There is already a worker with the same ID number
If this message appears on the platform, it is because the worker was previously registered on CTAIMA and in your company.   The worker is currently inact...
Mon, 21 Feb, 2022 at 11:30 AM
I want to remove a worker from CTAIMACAE
To remove a worker, you must deactivate him or her.    To do this, go to the Coordination module and display the My Resources-> Employees tab. There...
Wed, 15 Sep, 2021 at 5:04 PM
Why is it necessary to assign roles to workers?
Worker role assignment is a necessary step in order to register them.     Roles for your workers make it possible to:   Request specific documentation ...
Mon, 21 Feb, 2022 at 11:31 AM
How to print identification labels
Your customer might have contracted the identification tag module and request that you print them and carry them with you while at their facilities.   If ...
Mon, 21 Feb, 2022 at 11:32 AM
How to print worker identification labels
How to print worker identification labels: Access Control à Identification Labels à Employees Once you have logged into the platform, use the search fi...
Fri, 17 Sep, 2021 at 10:33 AM
Automatic document verification
Due to a series of special requirements, some documents are verified instantly and automatically, as soon as they are uploaded onto the platform. The fo...
Mon, 21 Feb, 2022 at 11:33 AM
How to see the reason for the invalidation of a document
To see the reason for invalidation on the platform, you must enter the Coordination module. Once there, go to the corresponding document section to...
Mon, 21 Feb, 2022 at 11:33 AM
Urgent documentation verification
Once you have attached all the documentation for the company, worker, vehicle and work teams, you must wait for your customer’s company to verify it. Rememb...
Mon, 21 Feb, 2022 at 11:34 AM